Frequently asked questions
FAQ's
What is your return and exchange policy?
We want you to be completely obsessed with your Clauna fit! You can return items within 30 days of delivery for a refund or exchange. Just reach out to our support team to get your official Return Merchandise Authorization (RMA) and the correct return instructions. A quick heads-up: Customers are responsible for return shipping costs. For all intimate apparel and bodysuits, hygiene safety seals must be 100% intact to qualify!
How much is shipping and how long does it take?
We love treating our shoppers, so standard shipping within the United Kingdom is completely FREE! Our team takes 1–2 business days (Monday to Friday) to perfectly pack and inspect your order. From the date of purchase, total delivery typically takes 4–6 business days (Monday to Friday).
Which payment methods do you accept?
Checking out is an absolute breeze! We securely accept all major credit and debit cards (Visa, MasterCard, American Express), plus Apple Pay, Google Pay, and Shop Pay.
Are my payment details secure?
Always. Our checkout is fully encrypted and PCI-DSS compliant, meaning your payment details are strictly confidential and fiercely protected.
How do I choose the right size?
We want your pieces to sculpt perfectly! Every product page features a detailed size guide to help you find your absolute best fit. If you are ever stuck between sizes, our customer support team is always happy to help you decide.
Can I track my order?
You sure can! Once your order has been processed and leaves our facility, we will provide a tracking number via email so you can follow your new favourite pieces all the way to your doorstep.
What if I receive a damaged or incorrect item?
Oh no! If an item arrives damaged or incorrect, please contact our support team within 48 hours of delivery. Include a quick description and a few clear photos of the issue, and we will arrange a perfect replacement for you at no extra cost.
Can I cancel my order?
Changed your mind? Orders can be cancelled within 24 hours of placement. After this timeframe, our fulfilment team is already working their magic on your package, and cancellation is no longer possible. If you need to cancel, please email support as quickly as possible!
How do I know if an item is available?
Our website displays live stock updates. If a product lets you add it to your cart, it is in stock and ready to be yours!
Do you have a physical store?
Clauna operates exclusively online, bringing our premium activewear and shapewear directly to your door!
How do I contact customer service?
We are always here to help! You can reach out via our Contact Us page or email us directly at support@clauna.co.uk.
Our support hours are:
Monday - Friday: 09:00 - 17:00 (GMT)