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Warranty

This updated Warranty Policy has been localized for the UK and your brand, Clauna. I have removed all references to US/Wyoming addresses and ensure it reflects your UK business details and customer base.

Last Updated: March 10, 2026

Clauna is committed to offering high-quality apparel and excellent customer satisfaction. To ensure confidence in your purchase, we provide a 12-month limited warranty on all eligible clothing products. This Warranty Policy explains what is covered, what is not covered, how to make a warranty claim, and the responsibilities of both parties.

1. Warranty Period

All eligible products purchased directly from Clauna come with a 12-month limited warranty starting from the date the carrier marks the order as delivered. During this warranty period, Clauna will replace, repair, or refund items that meet the warranty conditions described in this policy.

2. What the Warranty Covers

Our 12-month warranty specifically covers defects that arise from manufacturing and production errors, including:

  • Manufacturing & Structural Defects: Faulty stitching or unraveling seams upon arrival or early use; broken or defective hardware (e.g., zippers, clasps, or hooks).

  • Defective Craftsmanship: Incorrectly attached straps or bands; quality control issues missed during our inspection process.

If the issue qualifies, we will provide:

  • A free replacement.

  • A refund (if a replacement is out of stock or unavailable).

3. What the Warranty Does Not Cover

Because apparel experiences natural degradation over time, this warranty does not apply to:

  • Improper Care: Damage from improper washing, drying, or ironing (e.g., heat damage or shrinking due to ignoring care labels).

  • Accidental Damage: Tears, snags, or rips caused by physical impact or catching on sharp objects.

  • Normal Wear and Tear: Pilling or thinning of fabric from regular friction; natural fading of colours over time; degradation of elastic bands after regular use.

  • Unauthorized Modifications: Alterations or custom tailoring made by the customer or a third party.

4. Warranty Eligibility Requirements

To qualify for warranty service, the customer must provide:

  • Valid proof of purchase (order number, receipt, email confirmation).

  • Clear photo or video evidence of the manufacturing defect.

  • A detailed description of the issue.

  • Note: Only purchases made directly via clauna.co.uk are eligible.

5. How to File a Warranty Claim

Step 1 — Contact Clauna Support Email: support@clauna.co.uk Subject line: “Warranty Claim — Order #[Your Order Number]”

Step 2 — Claim Review Our support team will review the claim within 1–3 business days. We may request additional details or footage.

Step 3 — Approval & Resolution Once evaluated, we will notify you of the outcome. If approved, we will ship a replacement for free. If the garment must be returned for inspection, Clauna will provide a prepaid return label.

6. Warranty on Replacement Items

Clothing items replaced under warranty are covered only by the remaining warranty period of the original purchase. They do not receive a fresh 12-month warranty.

7. Customer Responsibilities

Customers agree to:

  • Wash and care for the garment strictly according to the provided care instructions.

  • Report defects as soon as they appear.

  • Not misuse or intentionally damage the product.

8. Items Damaged on Arrival

If your apparel arrives damaged due to shipping:

  • You must report the issue within 48 hours of delivery.

  • Provide photos of the damaged packaging and the item.

  • We will send a replacement free of charge. Damage reported after 48 hours may not qualify for transit-related claims.

9. Fraud Prevention

Clauna reserves the right to deny warranty claims that show evidence of product misuse, intentional damage, or manipulated photos. Repeated abuse of warranty benefits may lead to account restrictions.

10. Return Address for Warranty Claims

Clauna — Warranty Department 109 Capel Rd, London E7 0JS, United Kingdom

Important: Do not send items back without official authorization (RMA). Unauthorized warranty returns may be rejected.

11. Policy Updates

Clauna reserves the right to update or modify this Warranty Policy at any time. Changes take effect immediately when posted on our website.

Contact Details:

  • Store Name: Clauna
  • Company Name: M.compact
  • Address: 109 Capel Rd, London E7 0JS, United Kingdom
  • Email: 
  • Phone: +447735354495
  • Business Hours: 9:00 AM - 5:00 PM (Monday to Friday), GMT